Accessibility Statement

OUR COMMITMENT

Thesis SM is committed to making the Student Management platform accessible to all users.

Accessibility is essential to an inclusive, equitable, and effective digital service for students, staff, and administrators across the UK, Ireland, Canada, and the other markets in which we operate.

We treat accessibility as a core quality attribute of the product, and are committed to fully meet our target standard of WCAG 2.2 Level AA.

We design, build, test, and operate the platform so it can be used by the widest possible audience, regardless of ability, technology, or environment. We treat accessibility as a core quality attribute of the product, and we are transparent about the parts of the platform that do not yet fully meet our target standard.

WHAT THIS STATEMENT COVERS

This statement applies to the Thesis Student Management platform:

The Student Self Service Portal - the student-facing web experience used by applicants and enrolled students
The Administrative Interface - the staff-facing web application used by the institution

It does not cover third-party integrations, plug-ins, or external services outside our direct control, or content that customers author or configure within the platform, which is the responsibility of the institution deploying Thesis Student Management.

CONFORMANCE STATUS

The platform has been assessed against the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, the internationally recognised standard developed by the World Wide Web Consortium (W3C) that underpins accessibility legislation in the UK, Ireland, Canada, and the EU.

STUDENT SELF SERVICE PORTAL

The Student Portal is conformant with WCAG 2.2 Level AA. Our most recent self-assessment was completed on 8 January 2026, and we are not currently aware of any areas of the Student Portal that fail to meet the standard. If you encounter an accessibility issue, please contact us using the details below.

ADMINISTRATIVE INTERFACE

The administrative interface, used by institution staff, administrators, and academic users, has alignment with WCAG 2.2 Level AA.

The administrative interface is designed to the same accessibility principles as the Student Portal. It is undergoing a scheduled internal accessibility audit against WCAG 2.1 AA, with any required remediation planned for completion in 2026, as part of a dedicated accessibility enhancement programme.

In the meantime, if you have difficulty using the administrative interface with assistive technology, please contact us at hello@thesiscloud.com and we will work with you to provide an accessible alternative while a permanent fix is delivered.

Perceivable

Text alternatives for non-text content, sufficient colour contrast, and adaptable presentation

Operable

Keyboard navigation, sufficient time to interact, and no seizure-inducing content

Understandable

Consistent navigation, clear labels, and error prevention

Robust

Compatibility with current and future assistive technologies

1. REVIEWING

Reviewing the platform against WCAG 2.2 AA success criteria at least annually

2. MONITORING

Monitoring updates to accessibility standards and legislation in the UK, Ireland, Canada, and other markets we serve, and implementing required changes in line with published timescales

3. EMBEDDING

Embedding accessibility requirements into design, development, and quality assurance, so new features are designed and reviewed against WCAG 2.2 AA before release

4. CONDUCTING

Conducting periodic independent accessibility audits to supplement internal testing

Feedback and Contact

We welcome feedback on the accessibility of Thesis Student Management. If you experience difficulty accessing content or functionality, or have suggestions for improvement:

Email: hello@thesiscloud.com
Customer support: via your usual Thesis customer support channel

We aim to acknowledge accessibility feedback and respond substantively as quickly as possible, providing accessible alternatives where required while a permanent fix is in progress.

If you are not satisfied with our response, let us know and we will escalate the matter internally. You may also raise concerns through your institution's accessibility complaints process, or with an equality or human rights body applicable to your jurisdiction.

This statement was last reviewed on 8 July 2026. Next review: Q4 2026.