Thesis SM User Community - our clients are at the hear of our product

GLOBALLY CONNECTED, LOCALLY FOCUSED

At Thesis SM, we are committed to building strong, long-term relationships with our clients and fostering a community where collaboration thrives.
Our User Groups, Community Portal, and ongoing engagement create space for meaningful dialogue, shared expertise and collective problem-solving, so together we can shape a Student Information System that truly supports the evolving needs of higher education.

Collaborative Innovation
The community drives the evolution of Thesis SM. Insights from users and thought leaders help shape a platform that meets the real needs of higher education institutions in the UK, Ireland and Canada.
Shared Learning
Engage with a network of HE professionals, share experiences, and discover strategies that improve student and institutional outcomes.
Ongoing Growth and Support
The community provides access to workshops, events, and resources designed to help institutions get the most out of Thesis SM, whether you’re just starting or scaling your initiatives.

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clients at user group

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2026 Event Hosted by Royal College of Music, London, UK, 15-16 July 2026

This year's Thesis SM Exchange User Forum was hosted by the Royal College of Music, one of our own clients, bringing together colleagues from live and implementing clients across the UK, Ireland and Canada for two days of collaboration and shared learning. Our Annual In-Person User Forum gives clients the chance to sit down with peers from other higher education institutions, compare approaches, and talk openly about sector insights. Just as importantly the event also provides an important opportunity, for clients to influence the future strategic direction and product evolution of Thesis SM.

Across two days in July 2026, participants took part in product deep dives, strategy discussions and hands-on feedback sessions, alongside valuable networking. The programme included a cross-country Registry leaders' panel spanning the UK, Ireland and Canada, honest discussion of shared sector challenges including the growing role of AI, product roadmap presentations, and open Q&A with the team behind Thesis SM. Away from the sessions, clients and colleagues came together for our Client Appreciation Dinner, a few competitive rounds of darts, and the kind of unplanned conversations that make this community what it is. The insight and energy across both days reflected the strength of our community and the central role our clients play in shaping the next phase of Thesis SM.

Our 2027 user forum is already being planned for the summer and we are very much looking forward to welcoming our growing community.

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2025 Event Hosted by Dublin Business School, Dublin, Ireland 15-16 July 2025

Our Thesis SM Annual In-Person User Event brings together colleagues from live and implementing clients from across the UK, Ireland and Canada for two days of collaboration and knowledge-sharing. The event gives clients with our Thesis SM platform the opportunity to engage directly with peers from other universities and colleges, exchange best practices, and share real-world experiences. They also provide an important forum to influence the future strategic direction and product evolution of Thesis SM.

Across the two days in July, participants took part in product deep dives, strategy discussions, and hands-on feedback sessions, while also enjoying valuable networking opportunities. The 2025 sessions included Thesis SM strategic direction, the next stages of evolution of our cloud native infrastructure, a detailed product roadmap presentation, roadmap prioritisation workshops, best practices in the use of Thesis SM Utility Tool and Thesis SM Integration Platform, and Q&A with the Thesis SM Executive Leadership Team. We also had time to relax and enjoy informal networking at our Client Appreciation Dinner. The insight and energy throughout the event highlighted the strength of this community and the important role our clients play in guiding the next phase of Thesis SM.

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User Group Leader: Scott Phillips (Customer Success Manager, Thesis SM)

Our Thesis SM UKI Virtual User Group offer a valuable opportunity for institutions across the UK and Ireland to connect and collaborate. These sessions give our clients the chance to engage directly with peers and our team, exchange ideas, and share feedback that helps shape the future of Thesis SM.

Throughout 2026, the virtual user group has hosted a series of demonstrations and Q&A sessions led by Thesis SM customers. The Royal College of Art showcased the Student Portal's letter creation functionality, while Dublin Business School shared how they use Query Reports across their institution. Sessions have also covered the future Product Roadmap, fee billing and processing, and gathering meaningful feedback to improve the Student Portal's UI/UX.

User Group Leader: Lauren Draper (Team Manager, Algonquin College)

Our Thesis SM Canadian User Group bring together colleagues from across the country to collaborate, share ideas, and guide the platform’s evolution.

Our sessions focus on setting group goals, exploring the product roadmap, and exchanging feedback on the Student Portal UI/UX. Participants also review portal feature requests, discuss the sponsor process in Thesis SM Admin and explore credit-transfer process improvements.

These interactive conversations help shape future developments and strengthen connections across the Canadian higher-education community.

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User Group Leader: Rhys Morgan (Engineering Manager, Thesis SM)

Our QLS UK User Group bring our community together for virtual sessions designed to keep institutions informed and connected around key sector developments. While clients already have dedicated channels to raise individual issues through Client Engagement, these sessions focus on providing a shared space to hear directly from statutory bodies such as UCAS, HESA, and the Department for Education.

They offer institutions the chance to understand upcoming changes and discuss their potential impact. We also use the User Group to highlight any key enhancements or updates within QL.

We also spend time looking ahead with roadmap discussions for future years. Each session ends with an open forum, giving attendees the chance to ask questions, share insights, and raise any institution-specific points that help strengthen our shared understanding.

"The User Forum was a fantastic opportunity to meet the vendor face to face and build stronger relationships beyond the usual online interactions. The event encouraged open and engaging discussions by allowing attendees to share their experiences, challenges and ideas in a collaborative space. I particularly enjoyed hearing how other clients use the platform and learning about different ways of working which provided valuable insights and new perspectives. Overall, it was an informative, engaging and enjoyable experience that highlighted the value of bringing users together to learn from one another."

''The forum was a great opportunity to learn more about the future direction of travel, give feedback on new developments and, most importantly, build connections with users at other institutions.''

COMMUNITY PORTAL

The Thesis SM Community Portal: Built for Clients, Powered by Collaboration

Thesis SM is more than a student information system, it’s a gateway to a thriving community of higher education professionals. When you implement Thesis SM, you gain exclusive access to a network of institutions, partners, and experts, all collaborating to reimagine what a modern SIS can achieve.

Our community portal supports every stage of your journey. Through user groups, roundtables, workshops, and online discussions, members share insights, tackle real-world challenges, and exchange solutions that deliver measurable impact on campuses. Implementation may take time, but with the community by your side, you have guidance, inspiration, and support every step of the way.

What makes our community portal truly unique is the collaborative spirit - it’s not just about adopting software, it’s about joining a movement that is actively shaping the future of the higher education sector .

Experience the difference of a platform designed for impact - and a community built to help you succeed.

THE SIS AT THE HEART OF YOUR CAMPUS ECOSYSTEM

Book your Thesis SM demo today!

Join the fastest growing community of higher education institutions who’ve discovered the true value of Thesis SM. Contact us today to learn about how you can make an investment in the future of your institution!

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